UPDATE ON PASSPORT PRODUCTION

 


Press Statement

Following the Ministry of Home Affairs official communication on September 19, 2024, regarding the production slowdown of passports and travel documents, due to technical challenges with the passport printers, the Ministry of Home Affairs provides the following update:

1.    The Ministry is pleased to announce that the technical issues with the passport printers have been successfully resolved. All printers are now restored and functioning normally, allowing us to resume full-scale passport production without further delays.

2.    To further improve our production capabilities, we are excited to announce that we will be receiving additional passport printers by December 18, 2024. This enhancement will significantly facilitate a more seamless and efficient passport issuance process.

3.    With the printing machines back in operation and the addition of new equipment, the Ministry is working to expedite the issuance of pending passports.

4.    The Ministry is committed to clearing the backlog of passport applications within the next two weeks. We understand the urgency of travel document requirements and will prioritize urgent travel document applications to minimize disruptions for travelers during this period.

5.    The public is advised to collect their travel documents from the service center where their application was originally submitted. This will ensure a smooth and efficient collection process.

6.    New travel documents applicants are encouraged to utilize the service centers located throughout the country. This approach aims to alleviate overcrowding at the headquarters and ensure a more efficient service.

7.    The Ministry confirms that all classes of passports and travel documents are available in adequate numbers to meet the demand.

The Ministry of Home Affairs appreciates the public's patience and understanding during this period and reaffirms its commitment to providing excellent service in passport processing. We strive to enhance operational efficiency, improve service quality, and ensure a seamless experience for all passport applicants.

On behalf of the Ministry of Home Affairs, may I extend our warmest wishes to Emaswati and everyone residing in Eswatini for a joyous and prosperous festive season. May this time of celebration be filled with happiness, unity, and blessings.


Nompumelelo Dlamini

Acting Principal Secretary

 

 

9 December 2024

 



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